Q: What is the service that you get asked for the most?
A: To assist health care facilities through the registration and inspection requirements required by the Health Practice law (2013 Revision).
Q: Why do you think the need is so great for it?
A: In a historical sense, this law is still fairly new and can be time-consuming for someone who has never navigated through this on their own, due to a high degree of complexity, depending on the number of medical services offered. I have also experienced that because of the ‘newness’, individuals wanting to open a new health care facility will ask for advice from persons in the construction industry, in the Planning department and others in the community and this creates some confusion.
With CHCC, they can have the confidence that as the country’s first inspector, a position I served for seven years, they are getting accurate information.
Q: How have you made a difference for your clients through this service?
A: One frequent comment I receive is: “I already feel better after talking with you, Barrie.” I think that’s because I truly believe my first task is to lessen anxiety that most of us experience when we are facing a new, formal governmental process that we simply don’t understand. I enjoy guiding clients through the process and watching them become more knowledgeable and more confident in being successful during a formal inspection. I also take the time to educate in the value of the standards which I believe will encourage compliance because they understand why the standards are important.
Q: Any client examples or success stories where you’ve stepped in, offered the service and they received noticeable results?
A: Yes, I was asked by a former facility owner, who had experienced a formal inspection while I was still the Government inspector. He recommended me to the new Kimpton Seafire Spa.
Due to changes made to legislation, massage therapists can now be registered practitioners and where they ‘practice’, by legal definition, becomes a ‘health care facility’. That is why the hotel’s spa had to comply with the requirements of the Health Practice legislation and comply with the National Standards against which the inspection is done for all health care facilities in the Cayman Islands.
The team that worked tirelessly to get ready for the hotel’s ambitious construction and opening time schedule were new to this legislation and initially overwhelmed with the requirements. From early meetings where it was clear the standards were perceived as being tough, to the end resulting positive energy as we waited for the government inspector to arrive, the team was confident they had ticked all the boxes of requirements.
The hotel should now be able to open on time. By the way, it is stunning!
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